Accident in or with a Taxi

What happens if you get into an accident while riding in a Taxi (in Queensland)? Who pays for damage and injury compensation? And what steps should you take immediately after an accident to protect your rights?

Are Taxi drivers insured?

Yes. Each Taxi driver must have compulsory third party insurance as well as comprehensive personal accident and public liability insurance to the value of $20 million. In addition, Taxi companies are required to have public liability insurance to the value of $20 million.

Am I covered if I am injured while riding in a Taxi?

Yes. Your entitlement to personal injury compensation is the same as if the other vehicle was privately owned. In Queensland, all registered vehicles, including Taxis, must have compulsory third party (CTP) insurance.

If you are injured in an accident, you are generally entitled to claim compensation for medical expenses and loss of income from the Taxi’s CTP insurer.

If you are injured in a Taxi while it is stationary and no other vehicle was involved, your injuries should be covered by the Taxi’s general liability insurance.

Injured? Get expert advice now: Smith's are Queensland's only 100% risk-free injury compensation lawyers. Insist on our 'No Win. No Fee. No Catch' ® promise. Check your rights with no risk or obligations now and talk direct to our Principal lawyer, Greg Smith. Call 1800 266 801 OR  check if you can claim

What do I do if I’m injured while riding in a Taxi?

  1. Seek medical attention for any injuries as soon as possible. It's important for insurance purposes that you have medical records to back up any claims regarding injuries, should you need to make a claim.
  2. Obtain information from the Taxi driver and other drivers involved. This should include their full name, a photograph of their licence and the name of the Taxi company. You should also ask to see the Taxi driver’s insurance policy (which they are required to carry) and make a note of the details.
  3. Report the accident to Police (if someone else has not already done so). If an accident involves a fatality or an injury you must report the accident to police. This can be done over the phone by calling Policelink on 131 444 or online at www.policelink.qld.gov.au or in the “My Crash” function on the Policelink App.  See also: How to report a car accident in Queensland
  4. Report to Taxi company. You should notify the taxi company of the accident to ensure they are aware of the accident and so they can assist with the insurance process. Contact details for some of the larger taxi firms in Queensland is shown below.
  5. Yellow Cabs. Call 131924
  6. Black and White Cabs. Call 13 32 22
  7. Make a CTP claim for medical expenses. If you have incurred significant medical expenses and require time off work as a result of your injuries, you may lodge a CTP claim. The claim form can be filled out and submitted online. It is advisable to seek legal advice on your rights as soon as possible as time limits apply. They can ensure you receive the maximum car accident injury compensation possible.

See also:

What do I do if I have been in an accident with a Taxi driver?

If you have been in an accident with a Taxi and your vehicle has been damaged, it's important to take appropriate steps so that you can claim for your loss.

  1. Ensure that everyone is safe and out of harm’s way. If you or someone else is injured call 000 immediately.
  2. Seek medical attention for any injuries as soon as possible. It's important for insurance purposes that you have medical records to back up any claims regarding injuries, should you need to make a claim. A doctor’s notes from a physical examination on the day of the accident will provide the best evidence.
  3. Obtain information from the Taxi driver and other drivers involved. This should include their full name, a photograph of their licence, and the name of the Taxi company. You should also ask to see the Taxi driver’s insurance policy (which they are required to carry) and make a note of the details.
  4. Collect information. Obtain contact details from passengers or other witnesses who can provide a statement as to what occurred and take pictures of the scene of the accident, surrounds, location of street signs, skid marks on the road and any damage.
  5. Report the accident to Police. If an accident involves a fatality or an injury requiring an ambulance, a driver refuses to provide their details, or a car is not drivable you must report the accident to police. This can be done over the phone by calling Policelink on 131 444 or online at www.policelink.qld.gov.au or via the “My Crash” function on the Policelink App.  See also: How to report a car accident in Queensland.
  6. Contact your insurer. If you have comprehensive car insurance, your insurer will arrange for repairs to be done to your vehicle. If the Taxi driver was at fault your insurer will claim compensation from them or their third party insurer on your behalf. If you only have third party insurance and the Taxi driver was at fault, you can claim compensation for your property damage by directly contacting the Taxi company or their insurer.

Next steps - get advice now

It’s important to get advice for your specific situation. Check if you can make a risk-free compensation claim and get free initial advice from our Principal lawyer, Greg Smith.

Last update on:
May 29, 2018
Disclaimer: This information is designed for general information in relation to Queensland compensation law. It does not constitute legal advice. We strongly recommend you seek legal advice in regards to your specific situation. For expert advice call 1800 266 801 or chat via live chat to arrange free initial advice with our Principal lawyer, Greg Smith.

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