Has your vehicle been damaged or written off completely after an accident? Claiming costs for reasonable hire car expenses can be your lifeline, allowing you to stay mobile for essential things like attending work or medical appointments.
Let’s take a deeper dive into the rental car claims process and see how it varies depending on who was at fault.
If your accident was clearly the other driver's fault, your options to recover your rental car costs include:
Important: Before hiring, take photos of your damaged car and retain written quotes from different rental companies in advance. This strengthens your claim for reimbursement.
Some rental companies try to make 'non-fault' clients still pay the rental excess and 'get it back' later when their claim is finalized. Try to avoid this excess wherever possible, as it is usually unnecessary. If your fault position is clear, good insurers and rental companies can avoid this inconvenience.
You should also stick to vehicles comparable to your own car while it's being repaired. Trying to upgrade or get ‘payback’ from the person at fault will backfire when costs are reviewed.
Recovering car hire costs becomes more difficult if you are the at-fault driver. Check your insurance policy for the most accurate information, but here is how being at fault typically impacts your claims:
It's always a good idea to speak with a lawyer after an accident, especially if there are injuries involved. Having experienced legal support can protect your rights and ensure your claim starts off strong.
Disclaimer: This information is designed for general information in relation to Queensland compensation law. It does not constitute legal advice. We strongly recommend you seek legal advice in regards to your specific situation. For help understanding your rights, please call 1800 960 482 or request a free case review to talk to one of our lawyers today.