How to report road hazards

Potholes, spillages, fallen trees, flotsam on roadways and other hazards can pose serious risks to road users. Reporting such road hazards to the appropriate authorities is important to minimise risk and prevent damage or injury. It also puts road authorities on notice of the hazard which may need to be proven in cases where a person wishes to seek compensation for injuries resulting from a hazard that was not remedied within a reasonable time.

How to report road hazards

The appropriate authority to contact in a given situation, will depend on the type of hazard and who controls the road.

Urgent Hazards on Major roads 

If you encounter any urgent issue or hazard affecting a Queensland state-controlled road, contact the Queensland Transport and Main Roads and RACQ statewide reporting service on

This can include:

  • potholes
  • traffic lights out
  • road flooding
  • damaged or missing guard rails

How do I know which roads are Queensland state controlled roads?

State controlled roads include:

  • motorways,
  • highways,
  • arterial roads,
  • major connection roads.

You can refer to this
which indicates state controlled roads in Queensland.

What are locally controlled roads? 

Any road that is not state controlled is managed by the local council in that area. Brisbane City council may be contacted 24 hours a day, 7 days a week for urgent issues on (07) 3403 8888. 

Non-urgent issues can be reported using this online form


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Last update on:
May 29, 2018
Disclaimer: This information is designed for general information in relation to Queensland compensation law. It does not constitute legal advice. We strongly recommend you seek legal advice in regards to your specific situation. For expert advice call 1800 266 801 or chat via live chat to arrange free initial advice with our Principal lawyer, Greg Smith.


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